Case Study
The SMX service has solved the problem overnight. Email now arrives, clean and without delays. We're delighted.
Doug Wilson, CIO, Automobile Association of New Zealand
Mail Scrubbing Faq
1. How much does SecureMX Mail Scrubbing cost?
SMX offer volume discounts, as well as special pricing for government and educational clients. Please contact the SMX sales team on 0800 769769 or through our contact form for more information.
2. How do I subscribe to SecureMX Mail Scrubbing?
Contact us via the Contact Us page or on 0800 SMX SMX (0800 769769).
3. What happens to messages that are identified as spam, or contain a virus or worm?
Messages that are identified as spam or as worm-generated traffic are automatically deleted. Messages that contain a virus-infected attachment are first cleaned and then delivered to your mail server.
4. What is spam?
Spam involves sending identical (or nearly identical) messages to thousands (or millions) of recipients. Perpetrators of such spam ("spammers") often harvest addresses of prospective recipients from Usenet postings or from web pages, obtain them from databases, or simply guess them by using common names and domains. By definition, spam occurs without the permission of the recipients. - Wikipedia
5. What is an email-borne virus?
Viruses are malicious pieces of code that vary from being annoying to entirely destructive in nature. Email-borne viruses are generally included in nondescript everyday files such as Word documents, audio files such as MP3s, or even be hidden in image files. Generally these types of viruses do not continue to propagate via email, those that do are called Worms (see below).
Additionally, most virus-infected emails are not sent maliciously - the sender is usually unaware that they have sent an email with a virus-infected attachment.
6. What is a worm?
A Worm is a piece of malicious code that propagates via email. These messages usually aren't sent intentionally by the sender (as in the case of viruses above). The main aim of a Worm is to spread itself to as many email addresses as possible, and they generally rely on security holes or vulnerabilities to propagate. These Worm-generated messages usually contain no real content, other than the payload and/or an attachment to entice a potential victim into opening the infected message. Due to the way Worms operate and the fact that they rely on security holes and vulnerabilities, once a Worm becomes successful it can very quickly spread to a large proportion of mailboxes on the Internet. This is why it's extremely important to use good up-to-date software to protect yourself from these threats and to stop the spread of Worms as soon as possible.
7. How does SecureMX Mail Scrubbing work?
Our Mail Scrubbing service is based around the best commercially available anti-spam and anti-virus products. Our software is recognised as the most effective technology in the market today for fighting spam and detecting viruses, and is used by a large number of leading ISPs and ASPs worldwide. Along with firewalling technologies which provide protection from Worms, DoS and flood attacks, as well as cutting-edge border protection, we have a bullet-proof multi-tiered approach to securing your email that's second to none.
8. What is a misclassified email?
A misclassified email is either a legitimate email that has been incorrectly identified as spam or is a spam message that has been identified as legitimate by SMX's spam filters.
9. What is a false positive?
A false positive is when SMX's systems incorrectly reject a legitimate email. An explanatory notification is generated by our systems for the original sender. For information on how to resolve false positive issues see the support FAQ.
10. What is a false negative?
A false negative is when SMX's systems permit a spam message to be delivered to a user's mailbox. If you are a customer of SMX and receive a false negative please follow the instructions in the support FAQ.
11. How reliable are the SecureMX Mail Scrubbing systems?
SecureMX Mail Scrubbing systems are spread across multiple sites to give site-redundancy. The systems within our data centres are fully redundant with multiple servers providing services to our customers, redundant backup power supplies and UPS systems.